The Manager, Service Assurance plays a pivotal role in leading a dynamic team of Advisors and Data Analysts dedicated to monitoring and enhancing the performance of the NDIS investment. This position is crucial for ensuring high-quality care and support for Queenslanders with disabilities. The team thrives on collaboration, continuous improvement, and a commitment to advocating for systemic change in the human services sector.
You'll be responsible for
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Analyzing NDIS performance
Critically analyzing the performance of the NDIS and other human services, building evidence related to systemic issues, and providing strategic advice.📞
Liaising with stakeholders
Engaging with mainstream agencies, the NDIA, and other governance forums to escalate insights and emerging risks related to the NDIS in Queensland.🏛️
Leading governance activities
Supporting the Deputy Director-General in governance activities and maintaining the relevance of the Queensland NDIS Assurance Framework.Skills you'll need
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In-depth knowledge of human services sectors
Possessing a deep understanding of the complexities and challenges within human services, particularly as they relate to people with disabilities.📊
Data analysis and reporting
Ability to critically analyze data and report on performance metrics, using data visualization tools to communicate insights effectively.🤝
Advocacy and stakeholder engagement
Experience in advocating for systemic issues and engaging with various stakeholders, including government agencies and community organizations.View more