People First Bank
Manager, People Experience & Services (12 Month Parental Leave Cover)
Mid levelFull-timeHybridMelbourne VIC, AustraliaPeople and cultureHuman resources consultingOrganisational developmentPosted 3 days ago
About the job
The Manager, People Experience & Services at Victoria University is a pivotal job that focuses on enhancing the employee experience through positive, customer-centric HR services. By leading the co-design and delivery of these services, you will play a crucial role in fostering a thriving workplace culture. The team values collaboration and innovation, ensuring that every member contributes to the university's strategic goals.
You'll be responsible for
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Leading delivery of P&C services
Overseeing the provision of high-quality, customer-focused People & Culture services across the employee lifecycle.🖥️
Overseeing help desk operations
Managing workflow triage and service prioritization to ensure efficient service delivery.📋
Delivering reporting and insights
Providing senior leaders with performance dashboards and insights related to service levels and outcomes.What we're looking for
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HR service design experience
Demonstrated experience in designing HR services for employee lifecycle.View fit
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Stakeholder engagement skills
Proven ability to build strong relationships with diverse stakeholders.View fit
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Data-driven decision-making
Experience using data insights to inform HR strategies and improvements.View fit
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