NSW Department of Customer Service43 followers539 jobs

Manager Practice Development and Continuous Improvement

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 3 weeks agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is all about leading the charge in continuous improvement and operational excellence within the NSW Fair Trading Division. By driving innovative practices and fostering a culture of learning, you will play a crucial role in shaping the future of Fair Trading, ensuring it remains customer-centred and effective. The team thrives on collaboration and is dedicated to making a real difference in the lives of people and communities across New South Wales.

You'll be responsible for

🚀

Leading continuous improvement initiatives

Drive initiatives that enhance the experiences of customers and businesses interacting with NSW Fair Trading.
⚙️

Shaping operational practices

Embed consistent operational practices that enhance efficiency and align with organisational priorities.
📚

Developing best practice frameworks

Create frameworks and documentation that support clarity and continuous improvement across operational functions.

Key criteria

📈

Continuous improvement experience

Demonstrated experience driving continuous improvement initiatives in complex environments.

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📚

Tertiary qualifications

Relevant qualifications in business, public administration, or organisational development.

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🔍

Regulatory knowledge

Strong understanding of regulatory and compliance frameworks in operational settings.

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5 criteria for this job
Continuous improvement experience
Demonstrated experience driving continuous improvement initiatives in complex environments.

View

Tertiary qualifications
Relevant qualifications in business, public administration, or organisational development.

View

Regulatory knowledge
Strong understanding of regulatory and compliance frameworks in operational settings.

View

Stakeholder engagement skills
Proven ability to engage diverse stakeholders for practical solutions.

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Team leadership experience
Experience leading high-performing teams in collaborative environments.

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