Stryker
Manager, Service Improvement Optimisation
Mid levelContractHybridSydney NSW, AustraliaCustomer successOperations consultingProgram managementPosted 2 weeks ago
About the job
This job is about championing service excellence at AustralianSuper by designing and maintaining frameworks that enhance experiences for members, advisers, and employers. The impact of this role is significant, as it drives measurable improvements across all stakeholder groups, ensuring that everyone thrives in a high-performance environment. Collaboration and continuous improvement are at the heart of how the team works, fostering a culture of inclusiveness and support.
You'll be responsible for
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Designing service improvement frameworks
Designing, embedding, and continuously improving Service Improvement frameworks, processes, templates, and tools.📥
Managing intake process
Owning and managing the intake process to identify, assess, and prioritise improvement opportunities from data, insights, and stakeholder feedback.🚀
Driving improvements
Driving improvements that uplift the health, performance, and scalability of Service Delivery teams, enabling more efficient and effective service to members, advisers, and employers.What we're looking for
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Service excellence principles knowledge
Strong understanding of world-class service excellence principles for operational frameworks.View fit
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Cross-team collaboration experience
Experience collaborating across teams for aligned and measurable improvements.View fit
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Program or project management experience
Experience in managing programs or projects within service delivery or operations.View fit
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