Afterpay (Square)33 followers24 jobs

Manager, SMB Account Management

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about leading a team of SMB Account Managers at Square, focusing on growth and retention for small to medium-sized businesses. The impact of this position is significant, as it drives revenue expansion, software adoption, and customer satisfaction, ultimately empowering sellers to thrive in a competitive market. The team values a collaborative and data-driven culture, prioritizing coaching and development to achieve measurable business outcomes.

You'll be responsible for

🌟

Building and developing a high-performing team

Lead a team of 8–10 Account Managers focused on growth and retention for SMB merchants, emphasizing coaching, development, and career growth for team members.
📈

Driving real outcomes

Own upsell, retention, and customer satisfaction results through strong pipeline management and hands-on coaching.
🤝

Partnering cross-functionally

Collaborate with Product, Operations, and Sales to surface merchant insights, resolve escalations, and improve the overall customer experience.

Key criteria

📈

8+ years in account management

Proven experience driving results in account management roles.

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👥

3-5 years managing teams

Demonstrated experience leading teams in performance-driven environments.

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💼

Track record of exceeding goals

History of consistently surpassing revenue and retention targets.

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Meet the team

About the company

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5 criteria for this job
8+ years in account management
Proven experience driving results in account management roles.

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3-5 years managing teams
Demonstrated experience leading teams in performance-driven environments.

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Track record of exceeding goals
History of consistently surpassing revenue and retention targets.

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Experience with SMBs
Background working with small to mid-sized businesses.

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Strong communication skills
Excellent written and verbal communication capabilities essential for success.

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