About the job
This job is about leading a team of SMB Account Managers at Square, focusing on growth and retention for small to medium-sized businesses. The impact of this position is significant, as it drives revenue expansion, software adoption, and customer satisfaction, ultimately empowering sellers to thrive in a competitive market. The team values a collaborative and data-driven culture, prioritizing coaching and development to achieve measurable business outcomes.
You'll be responsible for
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Building and developing a high-performing team
Lead a team of 8–10 Account Managers focused on growth and retention for SMB merchants, emphasizing coaching, development, and career growth for team members.📈
Driving real outcomes
Own upsell, retention, and customer satisfaction results through strong pipeline management and hands-on coaching.🤝
Partnering cross-functionally
Collaborate with Product, Operations, and Sales to surface merchant insights, resolve escalations, and improve the overall customer experience.Key criteria
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8+ years in account management
Proven experience driving results in account management roles.View
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3-5 years managing teams
Demonstrated experience leading teams in performance-driven environments.View
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Track record of exceeding goals
History of consistently surpassing revenue and retention targets.View
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