Afterpay (Square)33 followers24 jobs

Manager, SMB Account Management

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about leading a team of SMB Account Managers to drive growth and retention for Square’s merchants. The impact of this role is significant as it directly contributes to the success of sellers and the overall mission of Economic Empowerment. The team thrives on collaboration, data-driven decisions, and a culture of coaching and development.

You'll be responsible for

🏆

Building and developing a high-performing team

Lead 8–10 Account Managers focused on growth and retention for SMB merchants, with a strong emphasis on coaching, development, and career growth for your team members.
🚀

Driving real outcomes

Own upsell, retention, and customer satisfaction results through strong pipeline management and hands-on coaching.
🔗

Partnering cross-functionally

Surface merchant insights, resolve escalations, and improve the overall customer experience.

Key criteria

📈

8+ years in account management

Proven experience in Account Management, Sales, or Business Development.

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👥

3-5 years of people management

Demonstrated experience managing teams in performance-driven environments.

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💡

Strong coaching skills

Experience improving team performance through effective coaching methods.

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Meet the team

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5 criteria for this job
8+ years in account management
Proven experience in Account Management, Sales, or Business Development.

View

3-5 years of people management
Demonstrated experience managing teams in performance-driven environments.

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Strong coaching skills
Experience improving team performance through effective coaching methods.

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Track record of exceeding goals
Consistent history of surpassing revenue and retention targets.

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Cross-functional collaboration experience
Experience working with diverse teams to enhance customer experience.

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