Manager, Telephony, Print and AV Integration
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About the job
As the Manager of Telephony, Print, and AV Integration Services at TAFE Queensland, you will lead a dedicated team to ensure optimal operations that enhance customer satisfaction and financial sustainability. This position plays a crucial role in providing modern workplace services, including cloud-based telephony and print solutions, which empower staff and students alike. Collaboration and innovation are at the heart of how the team operates, ensuring a supportive environment that values contributions and fosters growth.
You'll be responsible for
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Leading and managing a team
Lead and manage a team delivering Telephony, Print and AV Integration Services for TAFE Queensland to ensure optimal operations that are financially sustainable, with high levels of customer satisfaction.🔧
Managing external service providers
Manage the performance of external service providers relating to the provision of telephony, print, and AV integration services, including hardware, software, technical support, and configuration design.🤝
Engaging with stakeholders
Engage and communicate effectively with TAFE Queensland business and stakeholders to ensure alignment of services with customer expectations and strategy.Key criteria
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ICT services management experience
Demonstrated knowledge of managing ICT services in an enterprise environment.View
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Team leadership skills
Proven ability to lead and develop high-performing teams.View
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Communication and interpersonal skills
Highly developed skills to influence and negotiate with stakeholders.View
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