Marketing Manager - Customer Experience & Campaigns
About the job
This job at TAL is all about shaping meaningful customer moments that build confidence and trust in insurance. By designing and delivering thoughtful customer journeys across key touchpoints, the role plays a vital part in simplifying complex experiences and empowering customers. The team values collaboration and fosters a culture where everyone belongs, making a real difference in how customers feel about their relationship with TAL.
You'll be responsible for
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Owning customer campaigns
Managing end-to-end customer campaigns that improve experience, retention, and commercial outcomes.📊
Turning insights into strategies
Using customer insight and data to create targeted strategies that reduce lapses and build loyalty.💻
Increasing digital adoption
Simplifying customer journeys and communications to boost digital and self-service adoption.Key criteria
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Campaign delivery experience
Hands-on experience planning and executing customer campaigns end to end.View
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Organisational skills
Strong ability to manage multiple priorities and deliver reliably.View
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Collaborative mindset
Experience building positive relationships with diverse stakeholders.View
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