Epworth3 followers51 jobs

Medical Records Access Officer

JuniorMid levelFull-timeOfficeRichmond VIC 3121, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Medical Record Access Officer job at Epworth HealthCare is a fantastic opportunity for someone who is passionate about patient care and communication. This position plays a crucial role in ensuring that individuals seeking access to medical records receive the assistance they need. The team values collaboration and is dedicated to providing excellent service to all stakeholders.

Meet the team

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You'll be responsible for

📞

Handling telephone queries

Managing all telephone queries from staff, patients, and third-party organisations regarding health information access.
✉️

Responding to queries via telephone and email

Providing requestors with information regarding the process and fees in a professional manner.
✅

Assessing requests

Diligently checking that appropriate authority is provided for all requests received.

Key criteria

📞

Customer service excellence

Demonstrated experience in providing exceptional customer service to diverse stakeholders.

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⏰

Time management skills

Proven ability to effectively prioritize tasks and meet deadlines.

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📝

Effective communication skills

Strong written and verbal communication skills for clear information delivery.

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A meaningful career starts with a match

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5 criteria for this job
Customer service excellence
Demonstrated experience in providing exceptional customer service to diverse stakeholders.

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Time management skills
Proven ability to effectively prioritize tasks and meet deadlines.

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Effective communication skills
Strong written and verbal communication skills for clear information delivery.

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Intermediate Microsoft Office knowledge
Experience using Microsoft Outlook and Office for administrative tasks.

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Attention to detail
Proven diligence in ensuring accurate patient information handling.

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