About the job
The Medical Record Access Officer job at Epworth HealthCare is a fantastic opportunity for someone who is passionate about patient care and communication. This position plays a crucial role in ensuring that individuals seeking access to medical records receive the assistance they need. The team values collaboration and is dedicated to providing excellent service to all stakeholders.
You'll be responsible for
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Handling telephone queries
Managing all telephone queries from staff, patients, and third-party organisations regarding health information access.✉️
Responding to queries via telephone and email
Providing requestors with information regarding the process and fees in a professional manner.✅
Assessing requests
Diligently checking that appropriate authority is provided for all requests received.Key criteria
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Customer service excellence
Demonstrated experience in providing exceptional customer service to diverse stakeholders.View
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Time management skills
Proven ability to effectively prioritize tasks and meet deadlines.View
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Effective communication skills
Strong written and verbal communication skills for clear information delivery.View
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