People First Bank1 follower13 jobs

Member Service Consultant - Knox Branch

JuniorPart-timeOfficeVictoria, AustraliaFinancePeople and cultureCustomer servicePosted 6 months agoVerified 15 hours ago
Pending fitX of Y criteria met

About the job

As a Member Service Consultant at People First Bank, you will embark on an exciting journey in the banking industry, serving as the welcoming face for our members. Your role is vital in delivering high-quality customer service, understanding their needs, and connecting them with the right banking products. The team thrives on collaboration and support, ensuring every member feels valued and empowered in their financial journey.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌟

Delivering high-quality customer service

Being the friendly face of the bank, ensuring every interaction is smooth, professional, and personalized.
🔍

Identifying customer needs

Listening to customers and offering tailored solutions that align with their financial goals and aspirations.
💬

Supporting everyday banking needs

Helping customers navigate their financial journey and explaining the range of products and services available.

Key criteria

💬

Customer service experience

Demonstrated experience delivering high-quality customer service.

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🤝

Effective communication skills

Proven ability to build rapport and communicate clearly with customers.

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📱

Digital services navigation

Experience assisting customers with digital banking services.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience delivering high-quality customer service.

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Effective communication skills
Proven ability to build rapport and communicate clearly with customers.

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Digital services navigation
Experience assisting customers with digital banking services.

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Team collaboration
Experience working effectively in a supportive team environment.

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Goal-oriented attitude
Demonstrated drive to achieve goals and help others succeed.

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