About the job
As a Member Services Officer, you will be the face of Hostplus, providing exceptional service and support to members across various enquiries. Your role is crucial in helping members navigate important financial decisions and life events, making a genuine difference in their lives. The team thrives on collaboration and a commitment to service excellence, creating a supportive environment for personal and professional growth.
You'll be responsible for
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Supporting members
Assist members across a wide range of enquiries including superannuation, insurance, retirement, and account transactions.🌟
Delivering exceptional service
Provide outstanding service through face-to-face, phone, and digital interactions.🧭
Navigating complex processes
Help members understand and navigate complex processes, providing clear information and support throughout their journey.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Financial services knowledge
Experience in superannuation, insurance, or financial planning.View
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Strong communication skills
Proven ability to build rapport with diverse individuals.View
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