Membership Services Officer
About the job
The Membership Services Officer job is all about supporting the onboarding of NSW RFS volunteers and ensuring a positive experience for them. This role plays a crucial part in maintaining accurate member records and processing applications efficiently. The team thrives on collaboration and is dedicated to delivering exceptional customer service while embodying a spirit of mutual respect and support.
You'll be responsible for
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Processing membership applications
Efficiently processing membership applications in accordance with policy and procedures to help volunteers commence their service quickly.👥
Onboarding new volunteers
Supporting the onboarding of NSW RFS volunteers through the eMembership system, ensuring a smooth transition into service.📞
Responding to inquiries
Acting as a primary point of contact for volunteer members and internal stakeholders, responding to a high volume of inquiries via phone and email.Key criteria
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Membership administration experience
Experience managing membership applications and records efficiently.View
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Customer service skills
Proven ability to provide exceptional support to volunteers and stakeholders.View
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Technology proficiency
Experience using SAP and troubleshooting system-related issues.View
