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Microsoft 365 Support Engineer – Level 2

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 2 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

As a Microsoft 365 Support Engineer – Level 2, you will embark on an exciting journey providing hands-on technical support across Microsoft 365 and Office applications. This job is crucial for resolving incidents and maintaining a high-quality end-user experience in collaboration and productivity services. The team thrives on collaboration and innovation, ensuring that every day brings new opportunities to learn and grow.

Meet the team

About the company

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You'll be responsible for

🛠️

Providing Level 2 support

Provide Level 2 support for Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, OneDrive for Business and Office applications.
🔍

Troubleshooting issues

Troubleshoot issues relating to email, calendaring, collaboration, document management and Office applications.
👤

Managing user accounts

Manage user accounts, licensing and permissions.

Key criteria

💻

Microsoft 365 support experience

3+ years supporting Microsoft 365 environments for effective user assistance.

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🔧

Technical troubleshooting skills

Proven experience resolving issues in Teams, Exchange, and SharePoint.

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🔐

Identity management knowledge

Experience with Microsoft Entra ID, SSO, and MFA for secure access.

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A meaningful career starts with a match

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4 criteria for this job
Microsoft 365 support experience
3+ years supporting Microsoft 365 environments for effective user assistance.

View

Technical troubleshooting skills
Proven experience resolving issues in Teams, Exchange, and SharePoint.

View

Identity management knowledge
Experience with Microsoft Entra ID, SSO, and MFA for secure access.

View

PowerShell administration
Demonstrated skills in PowerShell for automation and management tasks.

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