NSW Department of Communities and Justice10 followers94 jobs

Ministerial and Correspondence Manager

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Ministerial and Correspondence Manager position at the NSW Civil and Administrative Tribunal (NCAT) is a fantastic opportunity to lead a small team in managing high-priority correspondence and ministerial matters. This job plays a crucial role in ensuring timely and accurate responses to complex issues, directly impacting service delivery and complaint handling practices. The team thrives in a collaborative, high-performing environment, working closely with senior stakeholders in a fast-paced and politically sensitive setting.

Meet the team

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You'll be responsible for

📄

Managing ministerial matters

Lead the management of ministerial matters, complaints, and correspondence to ensure timely and accurate responses.
🔍

Overseeing quality and accuracy

Oversee the quality, accuracy, and timeliness of outgoing responses to complex and sensitive matters.
🌱

Coaching and developing a team

Support, coach, and develop a small team to enhance performance and service delivery.

Key criteria

✉️

High-volume correspondence management

Proven experience managing high-volume, time-critical correspondence accurately.

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🤝

Stakeholder engagement expertise

Demonstrated experience engaging with senior and diverse stakeholders.

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👥

Team leadership experience

Experience leading teams and driving performance outcomes effectively.

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4 criteria for this job
High-volume correspondence management
Proven experience managing high-volume, time-critical correspondence accurately.

View

Stakeholder engagement expertise
Demonstrated experience engaging with senior and diverse stakeholders.

View

Team leadership experience
Experience leading teams and driving performance outcomes effectively.

View

Understanding of government processes
Sound understanding of government processes and complaint handling practices.

View

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