BankVic3 jobs

Mortgage Care & Retention Specialist

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportPeople and cultureSalesPosted 22 hours ago
Pending fitX of Y criteria met

About the job

As a Mortgage Care & Retention Specialist at BankVic, you will play a vital role in enhancing member experiences and driving loyalty through proactive engagement and support. This job is all about building strong relationships and ensuring members feel valued and connected. The team thrives on collaboration and is dedicated to making a real impact in the community.

You'll be responsible for

🌟

Delivering exceptional member care

Providing clear, solutions-focused support via phone, digital, and written channels to enhance member experiences.
🔍

Identifying opportunities for growth

Recognising key points in the member journey to strengthen advocacy and uncover growth opportunities.
📊

Managing loan allocations

Overseeing daily loan allocations and supporting members through end-to-end loan variations for a smooth application experience.

What we're looking for

📜

RG146 Tier 2 certification

Possession of RG146 Tier 2 certification or willingness to obtain

View fit

💼

Sales experience in banking

Demonstrated sales experience in banking or financial services, especially mortgages

View fit

📞

Contact centre experience

Experience in a contact centre environment preferred for member support

View fit

View more

Meet the team

About the company

pending fit

0 of 5 criteria met
RG146 Tier 2 certification
Possession of RG146 Tier 2 certification or willingness to obtain

View

Sales experience in banking
Demonstrated sales experience in banking or financial services, especially mortgages

View

Contact centre experience
Experience in a contact centre environment preferred for member support

View

Understanding of lending principles
Strong knowledge of lending principles and financial services regulations

View

Customer service skills
Proven ability to deliver exceptional customer service across various channels

View

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