Lendi Group
JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportPeople and cultureSalesPosted 21 hours ago
About the job
As a Mortgage Care & Retention Specialist at BankVic, you will play a vital role in enhancing member experiences and driving loyalty through proactive engagement and support. This job is all about building strong relationships and ensuring members feel valued and connected. The team thrives on collaboration and is dedicated to making a real impact in the community.
You'll be responsible for
đ
Delivering exceptional member care
Providing clear, solutions-focused support via phone, digital, and written channels to enhance member experiences.đ
Identifying opportunities for growth
Recognising key points in the member journey to strengthen advocacy and uncover growth opportunities.đ
Managing loan allocations
Overseeing daily loan allocations and supporting members through end-to-end loan variations for a smooth application experience.What we're looking for
đ
RG146 Tier 2 certification
Possession of RG146 Tier 2 certification or willingness to obtainView fit
đŒ
Sales experience in banking
Demonstrated sales experience in banking or financial services, especially mortgagesView fit
đ
Contact centre experience
Experience in a contact centre environment preferred for member supportView fit
View more