About the job
The National Residential Quality and Customer Service Manager at Lendlease is a pivotal job that focuses on leading the end-to-end residential customer experience. This position plays a crucial role in advocating for customers while collaborating with various teams to ensure excellence and high-quality outputs. Lendlease fosters a supportive and inclusive environment where diverse minds unite to create thriving urban developments.
You'll be responsible for
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Leading apartment completion processes
Leading and refining best-in-class apartment completion, handover and post-completion processes.āØ
Driving quality outcomes
Driving high-quality-built outcomes in collaboration with project teams and delivery partners.š
Managing customer experience strategy
Owning customer experience strategy, CRM (HubSpot), complaint resolution and defect management.Key criteria
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Residential customer experience background
Demonstrated experience in settlements, handover, and post-completion management.View
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Knowledge of strata and building operations
Understanding of strata, owners corporations, and building management processes.View
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Exceptional communication skills
Proven ability to build relationships and resolve issues effectively.View
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