Night Guest Service Agent
About the job
The Night Guest Service Agent position at WRAP on Southbank is all about creating memorable guest experiences in a vibrant hospitality environment. This job is crucial in ensuring guests feel welcomed and valued from the moment they arrive, contributing to their overall satisfaction and enjoyment. The team thrives on collaboration and is dedicated to delivering exceptional service, making it a fantastic opportunity for those passionate about hospitality.
You'll be responsible for
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Welcoming guests
Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.🤝
Assisting guests
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.📅
Processing reservations
Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.Key criteria
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Hospitality service experience
Demonstrated background in high-quality service within hospitality.View
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Clear communication skills
Exceptional ability to articulate information across various mediums.View
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Professional presentation
Maintains a polished appearance reflecting organisational standards.View
