Motorola Solutions14 jobs

NSOC Technical Support Specialist

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

Joining Motorola Solutions means becoming part of a close-knit community dedicated to keeping people safer everywhere. As a NSOC Technical Support Specialist, you will be the first point of contact for customers, providing essential technical support and ensuring the quality of service for end-user devices and infrastructure. The team thrives on collaboration and is committed to fostering strong relationships with customers while maintaining a proactive approach to system management.

Meet the team

About the company

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You'll be responsible for

🛠️

Providing technical support

Providing technical support, monitoring day to day operations of Network Operation Centers and monitoring customers’ Infrastructure to ensure system uptime meets service level agreements
⚠️

Escalating network incidents

Escalating any Network incidents that cannot be resolved within specified timeframes to the relevant team members and work with them until the incident is resolved
📑

Documenting incidents

Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral

Key criteria

📞

Technical support experience

Proven experience providing technical support in NSOC environments.

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🔍

Foundational networking knowledge

Understanding of basic networking concepts and protocols.

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📝

Documentation skills

Experience documenting incident resolution steps for knowledge sharing.

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5 criteria for this job
Technical support experience
Proven experience providing technical support in NSOC environments.

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Foundational networking knowledge
Understanding of basic networking concepts and protocols.

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Documentation skills
Experience documenting incident resolution steps for knowledge sharing.

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Customer relationship management
Demonstrated ability to build strong customer relationships.

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Shift work availability
Willingness to work flexible hours, including nights and weekends.

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