Afterpay (Square)33 followers24 jobs

Onboarding Project Manager

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Onboarding Project Manager job is all about leading the technical onboarding and activation of new merchants at Square. This position plays a crucial role in ensuring that sellers fully realize the value of Square’s products and services, contributing to the company’s upmarket growth strategy. Team members thrive on collaboration and are dedicated to delivering a seamless, high-quality onboarding experience.

You'll be responsible for

🔍

Engaging with sellers pre-sale

Engaging with sellers pre-sale to support discovery, scoping, planning, and solution validation.
📅

Managing onboarding projects

Owning and managing multiple complex onboarding projects concurrently, balancing competing priorities, timelines, and resource constraints.
🤝

Collaborating with cross-functional teams

Building strong cross-functional partnerships with Sales & Account Management, Customer Success, Product, Marketing, and Engineering teams.

Key criteria

📊

Project management experience

6+ years in customer-facing roles with 4+ years in project management.

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🔄

Complex project handling

Proven ability to manage multiple complex projects simultaneously.

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🛠️

Technical communication skills

Strong ability to distill complex requirements into clear solutions.

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View more

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5 criteria for this job
Project management experience
6+ years in customer-facing roles with 4+ years in project management.

View

Complex project handling
Proven ability to manage multiple complex projects simultaneously.

View

Technical communication skills
Strong ability to distill complex requirements into clear solutions.

View

Industry knowledge
Experience in POS, payments, or broader technology sectors.

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API understanding
Working knowledge of RESTful API and integration concepts.

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