Operation Control Centre Team Leader - Contact Centre
About the job
The Operations Control Centre (OCC) Team Leader at ComfortDelGro Corporation is a pivotal job that leads a dynamic operations team to ensure safe and reliable bus services. This position plays a crucial role in managing real-time operations, supporting drivers, and addressing network disruptions. Collaboration and strong decision-making skills are essential as the team works together to enhance customer experience and operational efficiency.
You'll be responsible for
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Coaching and developing teams
Coaching and developing frontline teams to deliver effective, efficient, and quality outcomes🚦
Monitoring disruptions
Proactively monitoring, identifying and assessing disruptions, delays and incidents on public transport networks🛠️
Providing support
Providing support to team members and being the point of escalation to resolve complex enquiries and incidentsKey criteria
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Leadership experience in transport
Demonstrated leadership experience in a fast-paced operational environmentView
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Strong communication skills
Excellent written and oral communication abilities for effective collaborationView
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Dispute resolution expertise
Proven experience in resolving conflicts and managing stakeholder relationshipsView
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