About the job
The Operational Excellence Manager at dnata is a pivotal job focused on driving operational excellence across dnata Australia’s Ground Handling network. This position is crucial for identifying and resolving performance challenges while fostering a culture of continuous improvement. The team thrives on collaboration, data-driven insights, and a commitment to enhancing safety, quality, productivity, and customer experience.
You'll be responsible for
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Leading operational performance reviews
Lead operational performance reviews across all stations to identify gaps, risks, inefficiencies, and improvement opportunities.🏆
Driving Operational Excellence initiatives
Drive the delivery of Operational Excellence initiatives aligned to global standards, SLAs, and local requirements.📈
Conducting operational diagnostics
Conduct deep-dive operational diagnostics, including workflow analysis, process mapping, resource utilisation, and service delivery assessments.Key criteria
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Bachelor’s degree in relevant field
Possession of a degree in business, operations, or aviation.View
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7–10 years of operational leadership experience
Demonstrated experience in leading operational excellence initiatives.View
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Strong analytical skills
Ability to interpret data and identify operational trends.View
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