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Operations Analyst
About the job
Wpay is seeking an Operations Analyst to join their dynamic team, focused on enhancing the onboarding experience for new merchants. This job is crucial for driving volume growth and revenue across both in-store and online merchants. The team thrives on collaboration and is dedicated to creating seamless, secure, and scalable processes that empower merchants to transact effortlessly.
You'll be responsible for
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Merchant onboarding & integration
Ensuring that new merchants who sign up with Wpay are onboarded to Wpay systems within the agreed SLA timeframes. This involves taking proactive measures to ensure merchants progress through the onboarding process without delays.🤝
Collaborating across departments
Work closely with various teams to get clarification when questions are raised regarding the information provided during merchant onboarding.🛠️
Incident management & troubleshooting
Work closely with Engineering teams to support the resolution of user-reported problems and technical issues within the merchant onboarding remit.Key criteria
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Problem-solving
Makes progress on ambiguous problems.View
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Communication
Expresses ideas clearly and adapts to the audienceView
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FinTech industry experience
Experience in FinTech, Payments, or B2B SaaS sectors.View
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