Team Global Express14 followers23 jobs

Operations Coordinator

JuniorMid levelFull-timeHybridMurarrie QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Operations Coordinator position is all about being the vital link between customers, drivers, and operational teams in a fast-paced environment. This job plays a crucial role in ensuring services are delivered safely and efficiently, while also providing exceptional support to both customers and internal stakeholders. The team thrives on collaboration and is dedicated to delivering high-quality service every day.

You'll be responsible for

📞

Providing exceptional customer service

Providing exceptional customer service via phone and email
✉️

Responding to enquiries

Responding to customer and end-customer enquiries in a timely manner
🤝

Liaising with teams

Liaising with drivers and operational teams to support service delivery

Key criteria

📞

Customer service experience

Proven experience delivering exceptional service via phone and email.

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🗂️

Organisational skills

Demonstrated ability to manage multiple priorities effectively.

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💻

Computer proficiency

Experience using Microsoft Office applications and IT systems.

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5 criteria for this job
Customer service experience
Proven experience delivering exceptional service via phone and email.

View

Organisational skills
Demonstrated ability to manage multiple priorities effectively.

View

Computer proficiency
Experience using Microsoft Office applications and IT systems.

View

Problem-solving skills
Strong ability to make sound decisions in busy environments.

View

Team collaboration
Experience working both independently and as part of a team.

View

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