About the job
The Operations Lead position is an exciting opportunity to make a significant impact in Business Operations at AIG. This role is essential for ensuring high-quality service delivery and operational efficiency, while also fostering a collaborative environment. Team members are encouraged to innovate and contribute to continuous improvement initiatives, making it a dynamic and rewarding workplace.
You'll be responsible for
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Overseeing offshore resources
Manage offshore resources to ensure business requirements are processed within the required service levels.⚙️
Driving change for efficiencies
Lead initiatives that enhance efficiency and ensure relevant training is completed for process changes.📞
Acting as an escalation point
Serve as the end-to-end escalation point for all policy booking issues or queries from stakeholders.What we're looking for
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Advanced computer skills
Proven expertise in Microsoft Word and Excel for operations.View
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Strong communication skills
Experience effectively engaging with stakeholders at all levels.View
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Analytical and problem-solving skills
Demonstrated attention to detail in operational contexts.View
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