Amazon58 followers462 jobs

Operations Manager, AWS Support Escalation Management, AWS Support Escalation Managemen, E2M

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

This job is about leading a passionate team at Amazon Web Services (AWS) to deliver extraordinary customer experiences. As an Operations Manager, you will play a crucial role in managing and developing Escalation Engineers while driving improvements in customer experience and operational excellence. The team thrives on collaboration, innovation, and a commitment to making work enjoyable.

Meet the team

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You'll be responsible for

🌟

Driving customer experience improvements

Enhancing customer experience and operational excellence across the Event and Escalation Management team globally.
🚀

Hiring and developing a team

Recruiting, developing, and inspiring a team of Escalation Engineers to deliver exceptional customer experiences.
🗣️

Providing customer insights

Leveraging day-to-day experiences to provide the voice of the customer to internal AWS teams.

Key criteria

📊

Data-driven operational management

Proven experience using metrics to enhance team performance.

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👥

Team leadership experience

5+ years managing and developing high-performing teams.

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☁️

Cloud services knowledge

Strong understanding of AWS services and incident management.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Data-driven operational management
Proven experience using metrics to enhance team performance.

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Team leadership experience
5+ years managing and developing high-performing teams.

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Cloud services knowledge
Strong understanding of AWS services and incident management.

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Relevant educational background
Bachelor's degree in Engineering or Computer Science required.

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Project management expertise
Experience driving projects to improve operational processes.

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A meaningful career starts with a match

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