Operations Manager, AWS Support Escalation Management, AWS Support Escalation Managemen, E2M
About the job
This job is about leading a passionate team at Amazon Web Services (AWS) to deliver extraordinary customer experiences. As an Operations Manager, you will play a crucial role in managing and developing Escalation Engineers while driving improvements in customer experience and operational excellence. The team thrives on collaboration, innovation, and a commitment to making work enjoyable.
You'll be responsible for
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Driving customer experience improvements
Enhancing customer experience and operational excellence across the Event and Escalation Management team globally.🚀
Hiring and developing a team
Recruiting, developing, and inspiring a team of Escalation Engineers to deliver exceptional customer experiences.🗣️
Providing customer insights
Leveraging day-to-day experiences to provide the voice of the customer to internal AWS teams.Key criteria
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Data-driven operational management
Proven experience using metrics to enhance team performance.View
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Team leadership experience
5+ years managing and developing high-performing teams.View
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Cloud services knowledge
Strong understanding of AWS services and incident management.View
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