About the job
The Operations Manager at DoorDash is a pivotal role focused on leading the Merchant Experience Operation team in Australia. This position emphasizes delivering exceptional service to customers, merchants, and Dashers while driving operational excellence. The team thrives on collaboration, continuous improvement, and a customer-obsessed mindset.
You'll be responsible for
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Leading and developing teams
Set your team up for success through strong onboarding, performance coaching, and career development.🚀
Driving operational excellence
Manage day-to-day operations including workforce planning, schedule optimization, and maintaining/updating SOPs.💬
Elevating customer experience
Collaborate with cross-functional partners to ensure every customer interaction reflects high standards and values.What we're looking for
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8+ years in customer experience or operations
Experience in fast-paced, service-focused environments is essential.View
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Proven leadership experience
Demonstrated ability to coach and develop high-performing teams.View
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Collaborative and team-oriented
Strong ability to work cross-functionally and support team dynamics.View
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