WTW16 jobs

Operations Manager, Pacific

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 15 hours agoVerified 1 hour ago
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Pending fitX of Y criteria met

About the job

This job is all about being a vital member of the Pacific Business Operations team within WTW’s global Enterprise Delivery Organisation. You will play a key role in supporting efficient client delivery and achieving business objectives while driving transformation initiatives. The team values collaboration and is committed to continuous improvement, ensuring a supportive environment for everyone involved.

You'll be responsible for

📞

Acting as a central escalation point

Serving as the main point of contact for all operational-related queries and issues within dedicated regional offices.
🗣️

Participating in team meetings

Consolidating feedback on standard operating procedures and quality matters to help resolve and manage issues effectively.
🚀

Driving process methodology

Implementing the 'one-way same-way' process methodology across the Pacific region to enhance operational efficiency.

Key criteria

📊

Operational risk management experience

Proven experience managing operational risk frameworks and policies.

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🤝

Business partnering skills

Demonstrated experience collaborating with diverse stakeholders effectively.

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📈

Change management expertise

Experience leading change initiatives to improve operational efficiency.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Operational risk management experience
Proven experience managing operational risk frameworks and policies.

View

Business partnering skills
Demonstrated experience collaborating with diverse stakeholders effectively.

View

Change management expertise
Experience leading change initiatives to improve operational efficiency.

View

Business analysis deliverables
Experience documenting requirements and process models for projects.

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Global service delivery knowledge
Understanding of global service delivery models and best practices.

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