King Living
Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 22 hours ago
About the job
The Operations Manager job at ABN Group is an exciting opportunity to lead a dynamic team in delivering exceptional customer experiences across the Docklands and Geelong Showrooms. This position plays a crucial role in ensuring operational efficiency and accuracy, while also fostering a culture of continuous improvement. The team thrives on collaboration and support from approachable leaders, making it a fantastic environment for personal and professional growth.
You'll be responsible for
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Leading and empowering a high-performing team
Lead, coach, and empower a high-performing team of Showroom consultants to achieve their best.📊
Managing operations and performance metrics
Manage workforce planning, workflow optimisation, and process governance to drive performance across capacity, revenue, and documentation metrics.🔄
Championing continuous improvement
Champion continuous improvement and lead successful change initiatives to enhance customer experiences.What we're looking for
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Proven leadership experience
Demonstrated experience leading teams in customer-focused environments.View fit
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Showroom operations expertise
Experience managing showroom operations in volume building or related industries.View fit
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Strong operational skills
Ability to manage complex workflows and deliver operational reporting.View fit
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