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Overnight Guest Experience Expert

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 5 days agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

As an Overnight Guest Experience Expert at The Ritz-Carlton, you will play a vital role in delivering exceptional service that exceeds guest expectations. Your contributions will not only enhance the guest experience but also embody the legendary service that defines our luxury brand. The team thrives on collaboration, respect, and a commitment to growth, making it a fantastic opportunity for anyone looking to elevate their career in hospitality.

You'll be responsible for

🤝

Supporting the Front Office team

Join the Front Office team to assist with various operational tasks, ensuring a smooth guest experience.
📞

Operating telephone switchboard

Manage guest inquiries through the telephone switchboard, providing exceptional service with every interaction.
🛎️

Checking guests in and out

Utilize OPERA systems to efficiently check guests in and out, ensuring a seamless arrival and departure experience.

Key criteria

🏨

Experience with OPERA system

Proven experience using OPERA or similar property management systems.

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🌟

Luxury hotel experience

Demonstrated experience in a luxury hotel environment.

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🗣️

Strong communication skills

Proven written and verbal communication abilities.

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View more

Meet the team

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4 criteria for this job
Experience with OPERA system
Proven experience using OPERA or similar property management systems.

View

Luxury hotel experience
Demonstrated experience in a luxury hotel environment.

View

Strong communication skills
Proven written and verbal communication abilities.

View

Attention to detail
Experience ensuring accuracy in guest billing and requests.

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