About the job
The Participant Transitions Officer job is all about creating exceptional experiences for ASX customers during their onboarding and transition processes. This role is crucial in ensuring that customers feel supported and understood, as well as helping them achieve their business objectives. The ASX team values collaboration and inclusion, fostering an environment where everyone can thrive.
You'll be responsible for
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Operating as a single contact point
Operate as a dedicated single contact point for Participant on-boarding, transition and/or resignation activities.🛡️
Advocating for the customer
Be an advocate for the customer while aligning expectations with ASX services and operational standards.✉️
Managing customer communications
Manage customer communications, with primary objective to ensure risks are resolved before they become issues.Key criteria
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Customer relationship management experience
Proven track record in managing customer relationships effectively.View
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Operational coordination skills
Experience coordinating multiple tasks in a dynamic environment.View
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Clear communication abilities
Demonstrated skills in verbal, written, and presentation communications.View
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