About the job
Deputy is a global SaaS remote-first workforce management company that is dedicated to improving the world of work for hourly workers. As a Partner Delivery Operations Lead, you will play a crucial role in scaling our implementation partner ecosystem, ensuring operational excellence, profitability, and exceptional satisfaction for both customers and partners. The team thrives on collaboration, innovation, and a commitment to using AI tools to enhance productivity and creativity in the workplace.
You'll be responsible for
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Driving operational excellence and program management
Overseeing the entire partner lifecycle, ensuring high-quality service delivery and operational efficiency across all global partners.🌍
Managing global partner onboarding and enablement
Designing and implementing structured processes for partner onboarding, certification, and ongoing training for implementation teams globally.📊
Monitoring partner performance and satisfaction
Defining and tracking key performance indicators (KPIs) related to partner utilization and customer satisfaction, driving continuous improvement initiatives.Key criteria
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5+ years in partner operations
Demonstrated experience in Partner Operations within B2B SaaS environments.View
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Proven track record in scaling partner programs
Experience building and managing profitable global partner programs.View
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Understanding of Professional Services P&L
Deep knowledge of P&L drivers and financial modeling for partner engagements.View
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