Patient Access Officer
About the job
The Patient Access Officer position at Oral Health Victoria is all about making a positive impact on the lives of Victorians by supporting their oral health journey. This job is crucial in ensuring patients receive exemplary service and a seamless experience at the Royal Dental Hospital of Melbourne. The team thrives on collaboration and support, creating a welcoming environment where everyone can contribute to better health outcomes.
You'll be responsible for
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Providing patient-centered care
Delivering high-quality customer service to patients, ensuring their needs are met.📞
Responding to customer complaints
Efficiently resolving customer complaints and escalating when necessary.🗂️
Supporting patient access services
Providing administrative services to enhance the patient experience throughout their visit.Key criteria
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Health administration experience
Demonstrated experience in health administration roles is essential.View
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Customer service skills
Proven ability to provide high-quality customer service.View
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MS Office proficiency
Experience using MS Office and computer systems effectively.View
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