Oral Health Victoria
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Patient Access Officer

JuniorMid levelFull-timeOfficeCarlton VIC 3053, AustraliaPosted 1 day agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The Patient Access Officer position at Oral Health Victoria is all about making a positive impact on the lives of Victorians by supporting their oral health journey. This job is crucial in ensuring patients receive exemplary service and a seamless experience at the Royal Dental Hospital of Melbourne. The team thrives on collaboration and support, creating a welcoming environment where everyone can contribute to better health outcomes.

You'll be responsible for

🤝

Providing patient-centered care

Delivering high-quality customer service to patients, ensuring their needs are met.
📞

Responding to customer complaints

Efficiently resolving customer complaints and escalating when necessary.
🗂️

Supporting patient access services

Providing administrative services to enhance the patient experience throughout their visit.

Key criteria

🗂️

Health administration experience

Demonstrated experience in health administration roles is essential.

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📞

Customer service skills

Proven ability to provide high-quality customer service.

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🖥️

MS Office proficiency

Experience using MS Office and computer systems effectively.

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5 criteria for this job
Health administration experience
Demonstrated experience in health administration roles is essential.

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Customer service skills
Proven ability to provide high-quality customer service.

View

MS Office proficiency
Experience using MS Office and computer systems effectively.

View

Time management skills
Strong ability to manage time and prioritize tasks.

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Attention to detail
Meticulous attention to detail in administrative tasks.

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