About the job
The Payments and Fraud Operations Analyst job is all about creating a seamless experience for vendors and users in the payments ecosystem. This role is vital in ensuring that payments are processed smoothly while protecting Canva's revenue. The team thrives on collaboration, innovation, and a commitment to continuous improvement, making it an exciting place to grow and learn.
You'll be responsible for
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Running vendor onboarding
Run vendor onboarding, KYC and recurring compliance activities across Payments & Fraud, and keep Finance, Legal, Procurement, Compliance and our payment providers in the loop.🔐
Managing vendor access
Look after vendor access provisioning and User Access Reviews for our payment gateways and methods, working with IT and tools like Okta, Lumos and Pengy to keep things secure and reliable.📚
Building a payments knowledge base
Build and maintain a central payments knowledge base that explains how our payment methods work end to end, with clear navigation, ownership and simple 'how it works' pages.What we're looking for
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Experience in operations or fintech
Demonstrated experience in operations, service operations, payments, or fintech.View
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Understanding of payments concepts
Foundational knowledge of KYC, settlement, disputes, and chargebacks.View
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Clear communication skills
Ability to create clear documentation that teams use effectively.View
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