Victoria University
Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportPeople and cultureHuman resources consultingPosted 22 hours ago
About the job
The People Services Analyst position is an exciting opportunity for an experienced HR professional to join the People Shared Services team. This job plays a crucial role in delivering a high-quality employee experience by providing timely and customer-focused support for HR and employee relations queries. The team values collaboration and is dedicated to continuous improvement, making it a great fit for those who are passionate about service excellence and operational efficiency.
You'll be responsible for
📞
Managing HR enquiries
Managing and resolving HR enquiries with a strong focus on case management and sound judgement.🤝
Supporting employees and leaders
Providing guidance on Workday transactions, policy interpretation, and process navigation.🤝
Collaborating with stakeholders
Working collaboratively with stakeholders to streamline processes and enhance service delivery.What we're looking for
📊
HR case management experience
Demonstrated experience managing HR or ER cases with professionalism and confidentiality.View fit
📈
Data analysis skills
Proven ability to analyze data or case trends for continuous improvement.View fit
📜
HR policy knowledge
Solid understanding of HR policies, procedures, and employment legislation.View fit
View more
