Victoria University
Mid levelFull-timeHybridBrisbane QLD, AustraliaCustomer service and supportPeople and cultureHuman resources consultingPosted 19 hours ago
About the job
The People Services Analyst job is an exciting opportunity for an experienced HR professional to join the People Shared Services team. This position plays a crucial role in delivering a consistent, high-quality employee experience by providing timely and customer-focused support for HR and employee relations queries. The team values collaboration and innovation, striving to enhance HR operations and create a positive impact on both operational efficiency and employee experience.
You'll be responsible for
📞
Managing HR enquiries
Managing and resolving HR enquiries with a strong focus on case management, ensuring matters are handled effectively and confidentially.🤝
Collaborating with stakeholders
Working collaboratively with stakeholders to identify opportunities to streamline processes and enhance service delivery.👩🏫
Coaching managers
Coaching managers on self-service tools and supporting ER case preparation.What we're looking for
📊
HR operations experience
Demonstrated experience in HR operations or shared services environments.View fit
🔍
Case management skills
Proven ability to manage HR or ER-related cases with professionalism.View fit
📈
Data analysis capability
Experience analyzing data or case trends for improvement opportunities.View fit
View more
