Victoria University
Mid levelFull-timeHybridBrisbane QLD, AustraliaCustomer service and supportPeople and cultureHuman resources consultingPosted 19 hours ago
About the job
The People Services Analyst position is an exciting opportunity for an experienced HR professional to join the People Shared Services team on a 12-month Max Term Contract. This job plays a crucial role in delivering a high-quality employee experience by providing timely and accurate support for HR and employee relations queries. The team values collaboration and innovation, working together to enhance HR operations and create a positive impact on employee experience.
You'll be responsible for
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Managing HR enquiries
Managing and resolving HR enquiries with a strong focus on case management, applying sound judgement and analytical capability.🤝
Supporting employees and leaders
Providing guidance on Workday transactions, policy interpretation, and process navigation to ensure effective handling of matters.🤝
Collaborating with stakeholders
Working collaboratively with stakeholders to identify opportunities to streamline processes and enhance service delivery.What we're looking for
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HR case management experience
Demonstrated experience managing HR or ER-related cases with professionalism.View fit
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Data analysis skills
Proven ability to analyze data or case trends for improvement opportunities.View fit
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HR policy knowledge
Solid understanding of HR policies and employment legislation for accurate guidance.View fit
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