Post Production Support Specialist / Front-Office Investment Trading Application Support / Fixed Income/Equities AVP - Charles River Development
About the job
The Post Production Support Specialist (PPSS) plays a vital role in supporting customers after the go-live of the Charles River Investment Management Solution. This job is all about ensuring that clients receive the best possible experience by addressing their needs, resolving issues, and providing expert guidance. The team thrives on collaboration and is dedicated to delivering high-quality service, making it an exciting opportunity for those passionate about customer support in the financial industry.
You'll be responsible for
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Supporting customers post go-live
Providing support to customers after the implementation of the Charles River Investment Management Solution, ensuring their needs are met and issues are resolved.🔍
Analyzing requirements
Analyzing and evaluating requirements issues while providing product expertise and guidance throughout the post go-live journey.👩🏫
Training users
Educating customers on the methodologies and functionality provided by CRIMS, advising on best practices regarding implementation and operation.Key criteria
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5-10 years in financial solutions
Hands-on experience in implementing or supporting financial systems.View
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Investment management software expertise
Experience with order management and compliance systems is valuable.View
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Strong analytical skills
Proven ability to solve complex problems and evaluate requirements.View
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