About the job
The job is about being a Conversational AI & CX leader at Datacom, where you will blend technical expertise with commercial insight to create impactful customer experiences. This position plays a crucial role in transforming customer engagement through innovative technology solutions, making a meaningful difference in people's lives. The team values collaboration and flexibility, empowering you to balance work-life harmony while driving change and delivering high-quality solutions.
You'll be responsible for
🤖
Creating customer-focused experiences
Creating compelling, customer-focused experiences powered by Conversational AI technologies and being comfortable presenting and discussing these with customers and prospects.🤝
Collaborating with customers
Collaborating with customers to shape their CX and EX visions – inspiring new ideas and provoking thoughts about the ‘art of the possible’.📈
Managing delivery of solutions
Managing and optimising delivery of current solutions including intent management, conversational structure and integration with customers' digital environments.Key criteria
🤖
Conversational AI expertise (3+ years)
Proven experience delivering measurable improvements in Conversational AI solutions.View
📊
CX strategy knowledge
Strong understanding of customer experience strategies in automation.View
🗣️
Stakeholder engagement skills
Exceptional ability to navigate technical and business conversations.View
View more
