Team Global Express14 followers46 jobs

Premium Service Manager

Mid levelSeniorFull-timeHybridKarawatha QLD, AustraliaPeople and cultureCustomer servicePosted 1 day agoVerified 3 weeks ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Premium Service Manager at Team Global Express is a pivotal job focused on delivering an exceptional customer experience for high-value Freight customers. This leadership opportunity involves managing a specialist team, driving proactive support, and collaborating with various departments to ensure premium service delivery. Team members thrive in a dynamic environment where innovation and continuous improvement are encouraged.

You'll be responsible for

🌟

Leading and developing a high-performing Premium Service Consultant team

Guiding and mentoring a team to achieve exceptional service levels for premium customers.
📈

Delivering a proactive, reliable and commercially aware service experience

Ensuring that service delivery meets customer expectations and aligns with business objectives.
🚨

Being the senior escalation point for complex customer issues

Acting as the go-to person for resolving challenging customer situations and ensuring satisfaction.

Key criteria

👥

Proven leadership experience in customer service

Demonstrated experience leading customer service teams effectively.

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🤝

Strong stakeholder influence

Ability to confidently engage and influence stakeholders.

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🌐

Experience with offshore partners

Proven experience collaborating with outsourced service providers.

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Meet the team

About the company

View your fit

5 criteria for this job
Proven leadership experience in customer service
Demonstrated experience leading customer service teams effectively.

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Strong stakeholder influence
Ability to confidently engage and influence stakeholders.

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Experience with offshore partners
Proven experience collaborating with outsourced service providers.

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Operational mindset
Sharp focus on service excellence and operational efficiency.

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Strong communication skills
Effective communicator, calm under pressure with solutions focus.

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