Premium Service Manager
About the job
The Premium Service Manager at Team Global Express is a pivotal job focused on delivering an exceptional customer experience for high-value Freight customers. This leadership opportunity involves managing a specialist team, driving proactive support, and collaborating with various departments to ensure premium service delivery. Team members thrive in a dynamic environment where innovation and continuous improvement are encouraged.
You'll be responsible for
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Leading and developing a high-performing Premium Service Consultant team
Guiding and mentoring a team to achieve exceptional service levels for premium customers.๐
Delivering a proactive, reliable and commercially aware service experience
Ensuring that service delivery meets customer expectations and aligns with business objectives.๐จ
Being the senior escalation point for complex customer issues
Acting as the go-to person for resolving challenging customer situations and ensuring satisfaction.Key criteria
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Proven leadership experience in customer service
Demonstrated experience leading customer service teams effectively.View
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Strong stakeholder influence
Ability to confidently engage and influence stakeholders.View
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Experience with offshore partners
Proven experience collaborating with outsourced service providers.View
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