About the job
The Principal, Digital Customer Experience is a mission-critical job that shapes and evolves the end-to-end digital customer experience across Business & Enterprise. This role is vital for redefining how customers engage with Telstra, delivering seamless and intelligent digital experiences. The team thrives on collaboration and innovation, working together to create premium experiences that customers trust and rely on.
You'll be responsible for
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Shaping and supporting delivery of a unified digital strategy
Aligning to Connected Future 30 and B2B growth priorities.🛤️
Owning end-to-end customer journey design
Ensuring quality, consistency and premium brand representation across all digital experiences.🔄
Driving the evolution of Telstra Connect
Delivering an intuitive, responsive and feature-rich digital customer service experience.Key criteria
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Strategic digital leadership experience
Proven experience leading digital transformation initiatives at scale.View
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Stakeholder alignment skills
Demonstrated ability to influence and align senior stakeholders.View
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Customer empathy and insights
Deep understanding of customer needs driving digital experiences.View
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