Commonwealth Bank100 followers144 jobs

Principal Engineer - Contact Centre Transformation

SeniorFull-timeHybridCBD, Melbourne VIC 3000, Australia11 Harbour St, Sydney NSW 2000, AustraliaPosted 4 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The Principal Engineer for Contact Centre Transformation at CommBank is a pivotal role that focuses on reshaping customer engagement through innovative technology. By leading engineering efforts and driving AI integration, this job plays a crucial part in creating seamless customer experiences across various channels. The team thrives on collaboration, working closely with diverse groups to deliver impactful solutions.

Meet the team

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You'll be responsible for

🚀

Leading engineering delivery

Overseeing the end-to-end engineering delivery across contact centre platforms and AI solutions.
🎤

Designing AI solutions

Creating and implementing AI agent orchestration and voice bot solutions to enhance customer interactions.
🤝

Collaborating with teams

Working closely with product, design, and engineering teams to ensure cohesive customer journeys.

Key criteria

🔧

Experience with contact centre platforms

Proven experience with Dynamics 365, CCaaS, or similar platforms.

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🤖

AI integration skills

Demonstrated experience integrating AI voice and chat solutions.

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🌐

Cloud platform expertise

Experience with AWS or Azure for scalable solutions.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Experience with contact centre platforms
Proven experience with Dynamics 365, CCaaS, or similar platforms.

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AI integration skills
Demonstrated experience integrating AI voice and chat solutions.

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Cloud platform expertise
Experience with AWS or Azure for scalable solutions.

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Understanding of distributed systems
Proven knowledge of APIs and event-driven architecture.

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DevSecOps practices
Experience implementing CI/CD and automated testing.

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