NSW Department of Customer Service43 followers558 jobs

Principal Product Designer

SeniorFull-timeHybridMangrove Mountain NSW 2250, AustraliaSydney NSW, AustraliaPosted 2 months agoVerified 16 hours ago
Pending fitX of Y criteria met

About the job

The Principal Product Designer will play a pivotal role in shaping the digital experience for millions of NSW residents. This position is crucial for enhancing the authenticated web experience and ensuring that services are accessible, inclusive, and user-friendly. The team thrives on collaboration and is dedicated to crafting high-quality solutions that truly meet customer needs.

You'll be responsible for

🚀

Leading design

Leading end-to-end design across authenticated customer journeys and account management experiences.
🤝

Partnering with teams

Partnering with product managers and engineers to shape product strategy and delivery.
🌍

Advocating for accessibility

Advocating for accessibility, inclusion and Safety by Design across all touchpoints.

Key criteria

🎨

Extensive design experience

Proven experience in product, service, or platform design.

View

🌐

Web and mobile design expertise

Strong understanding of responsive design across platforms.

View

🔍

User research proficiency

Experience using research and data to influence design decisions.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on NSW Department of Customer Service
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

A meaningful career starts with a match

Get started

View your fit

5 criteria for this job
Extensive design experience
Proven experience in product, service, or platform design.

View

Web and mobile design expertise
Strong understanding of responsive design across platforms.

View

User research proficiency
Experience using research and data to influence design decisions.

View

Collaboration skills
Demonstrated ability to work across product and engineering teams.

View

Design systems knowledge
Deep expertise in architecting and building design systems.

View

Similar jobs

View all
CMC Markets ANZ
CMC Markets ANZ
Product DesignerSydney, NSW · Full-time
As a Product Designer at CMC Markets, you will play a crucial role in redefining the trading experience for users around the globe. Your work will directly impact tens of thousands of traders, simplifying complex processes and enhancing data visualisations. Join a collaborative team that values creativity and precision, and be part of a journey that shapes the future of fintech.
KBR, Inc.
KBR, Inc.
Principal DesignerMelbourne, VIC · Full-time
The Principal Designer position is a fantastic opportunity for someone passionate about civil engineering and design. This job plays a crucial role in shaping sustainable infrastructure projects that benefit communities. The team thrives on collaboration, innovation, and a commitment to excellence, creating an environment where everyone can contribute and grow.
NSW Department of Customer Service
NSW Department of Customer Service
Principal Product Owner and DesignerSydney, NSW · Full-time
The Principal Product Owner plays a crucial role in delivering human-centred design and product implementation at SafeWork NSW. This job is all about leading the design and delivery of digital products that enhance workplace safety and health. The team thrives on collaboration, innovation, and a commitment to creating high-quality digital experiences that make a meaningful impact.
Home-in
Home-in
Senior Product Designer, x15venturesSydney, NSW · Full-time
This job is about being a Senior Product Designer at a venture-scaler powered by CommBank, where you will thrive in ambiguity and solve complex problems through design. Your impact will be significant as you drive both UX and UI, contributing to business outcomes and shaping product direction. The team values collaboration and creativity, providing a flexible and dynamic environment for everyone to shine.