About the job
This job is about shaping the future of customer engagement through innovative AI solutions. As a Principal Product Manager on the Dynamics 365 Contact Center team, you will play a crucial role in transforming cutting-edge AI technologies into practical applications that enhance collaboration and customer experiences. The team values a growth mindset, collaboration, and a culture of inclusion, making it an exciting environment for personal and professional development.
You'll be responsible for
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Embedding with strategic customers
Deeply embed with our most strategic customers and serve as the primary point of contact for ideation and building the Contact Center applications.🛠️
Creating solutions
Roll up your sleeves and directly create solutions for customers through building hands-on prototypes or providing strategic guidance.🧑🏫
Leading technical support
Lead technical support during initial projects to ensure successful implementations and mentor Microsoft and customer technical teams towards self-sufficiency.Key criteria
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Bachelor's degree in relevant field
Possess a degree in Computer Science, Engineering, or related area.View
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3+ years in technical program management
Experience managing technical programs or products in software development.View
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2+ years of customer-facing experience
Demonstrated ability to engage with customers effectively.View
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