Bankwest7 followers5 jobs

Principal Software Engineer – AI Customer Support Experiences

SeniorFull-timeHybrid555 Wellington St, Perth WA 6000, AustraliaCBD, Melbourne VIC 3000, AustraliaSydney NSW, AustraliaPosted 6 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is about leading the transformation of customer support through innovative AI-powered solutions. As a Principal Software Engineer, you will play a crucial role in building intelligent systems that enhance customer interactions. The team thrives on collaboration and creativity, working together to redefine the future of banking.

Meet the team

About the company

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You'll be responsible for

🏗️

Leading architecture and delivery

Leading end-to-end architecture and delivery of complex AI systems across NLU, LLMs, and agentic frameworks.
🔍

Building AI-powered solutions

Designing, building, and scaling AI-powered, agentic customer support solutions.
📈

Driving enterprise AI strategy

Driving enterprise AI strategy, establishing scalable patterns, governance, and foundational frameworks.

Key criteria

🖥️

Experience with .NET and backend services

Proven experience in .NET (C#, ASP.NET Core) and backend development.

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🤖

AI and agentic frameworks knowledge

Demonstrated knowledge of LLMs and agentic frameworks like LangChain.

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☁️

Cloud engineering expertise

Experience with AWS and Azure, including IaC and containerization.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Experience with .NET and backend services
Proven experience in .NET (C#, ASP.NET Core) and backend development.

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AI and agentic frameworks knowledge
Demonstrated knowledge of LLMs and agentic frameworks like LangChain.

View

Cloud engineering expertise
Experience with AWS and Azure, including IaC and containerization.

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Technical SME capabilities
Hands-on experience driving design and contributing to code.

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Enterprise AI strategy development
Proven ability to establish scalable AI governance and frameworks.

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