Principal Software Engineer
About the job
The Principal Software Engineer for Contact Centre Transformation is a key player in shaping the technical vision and architecture for a large-scale transformation project. This high-impact job involves leading the design and delivery of a modern, cloud-based contact centre platform that enhances customer interactions. The team thrives on collaboration, innovation, and a commitment to excellence, making it an exciting opportunity for those passionate about engineering.
You'll be responsible for
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Defining and leading technical architecture
Establishing the end-to-end technical architecture for voice and messaging platforms, backend integrations, and AI-driven agent augmentation.📈
Setting technical direction
Guiding multiple squads to ensure solutions are scalable, secure, resilient, and compliant with enterprise standards.👩🏫
Mentoring engineers
Uplifting Staff Engineers and senior engineers, fostering a culture of engineering excellence, learning, and innovation.What we're looking for
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Strong backend engineering foundation
Experience with .NET / .NET Core and C# or similar tech stack.View
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API and integration architecture expertise
Deep experience designing GraphQL and REST APIs for distributed systems.View
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Hands-on cloud platform experience
Experience with Azure or AWS and cloud-native architectures.View
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