Bankwest7 followers4 jobs

Process Improvement Senior Analyst

Mid levelSeniorFull-timeHybrid555 Wellington St, Perth WA 6000, AustraliaPosted 3 days agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The Process Improvement Senior Analyst position is all about driving better customer outcomes through data and process design. This job plays a crucial role in identifying and troubleshooting failures, calculating compensation, and ensuring compliance and operational efficiency. Join a collaborative team that values high-quality, timely remediation outcomes and is dedicated to making a tangible impact for customers.

Meet the team

About the company

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You'll be responsible for

🔍

Conducting discovery and scoping activities

Understanding remediation issues and defining customer impact.
🤝

Collaborating with teams

Working with Product Owners, Data Analysts, and Risk teams to design and implement data requirements and remediation solutions.
📊

Analysing datasets

Identifying affected customers and calculating compensation from large and complex datasets.

Key criteria

📊

Business analysis experience

Proven experience in business analysis within financial services.

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🛠️

Remediation program expertise

Experience working on customer remediation programs under RG277.

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📈

Advanced Excel skills

Demonstrated advanced skills in Excel for data manipulation.

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5 criteria for this job
Business analysis experience
Proven experience in business analysis within financial services.

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Remediation program expertise
Experience working on customer remediation programs under RG277.

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Advanced Excel skills
Demonstrated advanced skills in Excel for data manipulation.

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Discovery techniques knowledge
Experience with stakeholder interviews and process mapping techniques.

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Documentation skills
Proven ability to develop and maintain process maps and controls.

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