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About the job
The Process Improvement Senior Analyst position is all about driving better customer outcomes through data and process design. This job plays a crucial role in identifying and troubleshooting failures, calculating compensation, and ensuring compliance and operational efficiency. Join a collaborative team that values high-quality, timely remediation outcomes and is dedicated to making a tangible impact for customers.
You'll be responsible for
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Conducting discovery and scoping activities
Understanding remediation issues and defining customer impact.🤝
Collaborating with teams
Working with Product Owners, Data Analysts, and Risk teams to design and implement data requirements and remediation solutions.📊
Analysing datasets
Identifying affected customers and calculating compensation from large and complex datasets.Key criteria
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Business analysis experience
Proven experience in business analysis within financial services.View
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Remediation program expertise
Experience working on customer remediation programs under RG277.View
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Advanced Excel skills
Demonstrated advanced skills in Excel for data manipulation.View
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