Optus
Mid levelFull-timeHybridSydney NSW, AustraliaBusiness operationsPosted 2 weeks ago
About the job
The Process Redesign Manager at Optus plays a crucial role in enhancing processes within the Networks portfolio. This position focuses on redesigning and improving processes to deliver measurable benefits for customers and employees. Collaboration with business process owners and the Process Centre of Excellence team is key, fostering an environment where innovation and improvement thrive.
You'll be responsible for
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Leading project delivery
Leading complex projects to diagnose, evaluate, and implement solutions that improve customer and employee experience.👥
Managing stakeholders
Leading cross-functional teams and partners to enhance process capability and maturity across the business.🔍
Performing process redesign
Conducting data analysis to pinpoint root causes of poor performance and designing effective solutions for improvement.What we're looking for
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Process improvement certification
Formal certification in Lean Six Sigma or equivalent is desirable.View fit
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Experience in process redesign
Proven experience leading complex redesign initiatives within Networks.View fit
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Stakeholder management skills
Experience managing cross-functional teams and business partners.View fit
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